Frequently
asked questions

RizPay is a secure and easy-to-use platform for bill payments in Nigeria. Users can pay for airtime, data bundles, electricity bills, and cable TV subscriptions—all in one place using our mobile or web app.

Simply visit https://my.rizpay.app/signup or download the mobile app from the Play Store or App Store. Sign up with your email, verify it, and you can begin using RizPay immediately.

Yes, RizPay works round the clock, allowing you to make payments any time of the day, every day.

Yes, RizPay has both Android and iOS mobile apps. You can download them on the Play Store or App Store. The service is also available via the web at https://my.rizpay.app.

Yes, as long as you have an internet connection, you can use RizPay globally to pay for services in Nigeria.

RizPay supports MTN, Airtel, Glo, and 9Mobile for both airtime and data bundle purchases.

You can access daily, weekly, monthly, night plans, and business data bundles across all major Nigerian networks.

Yes. RizPay supports DSTV, GOTV, and Startimes renewals. Just enter your smart card or IUC number and pay instantly.

Select your DisCo on the Electricity section of RizPay, enter your meter number, confirm your name, and pay. Prepaid tokens are delivered instantly.

Not yet, but scheduled payments and reminders are planned for future updates.

Yes. Businesses or users who want to pay bills in bulk can use RizPay. Reach out via the contact form to enable this feature.

Yes. You can pay for different meters and view each payment in your transaction history.

RizPay supports both prepaid and postpaid for most major DisCos. View details at https://www.rizpay.app/pricing/electricity.

Coming soon. Scheduled and automated payments are in development and will be released in a future update.

All you need is a verified email address to start. However, upgrading to Tier 2 with BVN and NIN gives you access to wallet withdrawals, referral rewards, and free daily wallet funding.

To upgrade, go to your account settings and validate your BVN and NIN. Once verified, you’ll be moved to Tier 2 automatically.

Tier 2 users enjoy referral commissions, free daily wallet funding, access to wallet withdrawal, and exclusive promotions.

You can fund your RizPay wallet through bank transfer to the automatically generated account linked to your profile.

Click 'Add Money' on the app to view your dedicated wallet account number. Send a transfer and your wallet will be credited instantly.

Yes, if you're a Tier 2 user and have linked a BVN-matching bank account, you can withdraw unused funds.

Yes. Your transaction history is available in your dashboard, allowing you to track every payment.

Most failed transactions are automatically refunded. If not, contact support via https://www.rizpay.app/contact or WhatsApp at https://wa.me/message/CLFP5IXZRYZYL1.

Yes. You’ll receive in-app notifications and receipts for all transactions, and tokens for electricity payments.

No. RizPay does not charge hidden fees. You pay the exact amount shown for each bill.

Once you verify your email and BVN (Tier 2), you’re automatically enrolled. You earn ₦200 for every user who signs up with your referral code and also completes Tier 2.

Share your referral code or link. When someone signs up using it and completes Tier 2 verification, you earn ₦200.

Referral commissions are paid monthly. Commissions earned within the last 7 days of the month roll over to the next cycle.

They can still enter your code manually in their settings after signing up, as long as no code has been used before.

No, you can only earn once per user, even if they join new programs later.

No. Once a referral is set, it cannot be changed.

Yes. You can view pending referral commissions in your dashboard, but eligibility status is only visible when payouts are made.

Use your referral code to invite others to RizPay. Once they complete Tier 2, you earn ₦200 per referral—no extra work needed.

Yes. RizPay uses industry-standard encryption and fraud detection to keep all user data and transactions secure.

Yes, transaction monitoring and tier-based limits are enforced to prevent fraud and ensure safe usage.

Most failed transactions are automatically refunded. If not, contact our support team at https://www.rizpay.app/contact or on WhatsApp.

Yes, BVN is securely processed only for identity verification and fraud protection. It is never shared or used beyond verification.

RizPay operates under Nigeria’s regulatory guidelines for fintech platforms. Additional licensing info will be shared as we grow.

Yes. RizPay offers an invite-only reseller program for agents, cybercafés, and bulk buyers. Reach out via https://www.rizpay.app/contact.

Yes. RizPay can support multiple users, meters, and bulk transactions. Contact support to get set up.

Visit https://www.rizpay.app/contact or message us on WhatsApp via https://wa.me/message/CLFP5IXZRYZYL1.

Follow us on social media or subscribe via the homepage to get updates on new features, offers, and product tips.

Yes! We value your feedback. Use the contact form to suggest features or improvements.